1. INTRODUCTORY PROVISIONS AND OPERATOR IDENTIFICATION
1.1. These general terms (hereinafter referred to as the "Terms") of the commercial company Belvela s.r.o., with registered office at Petříkov 101, 251 69 Petříkov, Czech Republic, ID No. (IČO): 042 93 002, Tax ID (DIČ): CZ04293002, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 245468 (hereinafter referred to as the "Provider" or "Company"), govern in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"), the mutual rights and obligations arising in connection with the use of the website presentation and the framework for providing information about the Company's products and services.
1.2. Company Details & Contact:
Corporate Name: Belvela s.r.o.
Registered Seat: Petříkov 101, 251 69 Petříkov, Czech Republic (European Union)
ID No. (IČO): 042 93 002 | VAT ID (DIČ): CZ04293002
Court Registry: File C 245468, Municipal Court in Prague
Official Email: info@belvela.com
Corporate Website: www.belvela.com
2. CHARACTER OF THIS WEBSITE & DIRECTORY OF DIVISIONS
2.1. The website at www.belvela.com serves exclusively as the central corporate and presentation portal of Belvela s.r.o. as a software developer, bespoke design manufacturer, and exclusive brand distributor. This domain is not an online store (e-shop) and does not directly conclude distance consumer sales contracts. No shopping cart, direct order placement, or online payments are hosted on this parent domain.
2.2. Product sales, software licensing, and wholesale operations are carried out through dedicated division platforms where comprehensive terms and conditions applicable to the respective segment are available:
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Software Development & Licensing (Flowbily App):
Licensing of the Flowbily desktop and mobile application (for macOS and Windows), license subscriptions, and digital service agreements are executed on www.flowbily.com in accordance with digital content provisions under Section 2389a et seq. of the Czech Civil Code and EU Directive 2019/770. -
Handcrafted Design & Fashion (Belvenila Brand):
Direct retail sales and bespoke custom crafting of original handmade bags, home accessories, and decor are operated via the online shop at www.belvenila.cz. -
Children's Brands Distribution (Bibetta & Babycup):
Retail sales of award-winning British brands Bibetta and Babycup for the Czech Republic and Slovakia are operated through the specialized shop at www.belvinek.cz. -
Wholesale & B2B Distribution for Partners:
Orders by wholesale partners, retail stores, and pharmacies are governed by B2B distribution agreements via the portal at www.belvela.cz.
3. PRE-CONTRACTUAL DISCLOSURES UNDER SECTION 1820 OF THE CIVIL CODE
The Provider hereby informs consumers in accordance with Section 1820 of the Civil Code that:
- Costs of distance communication do not exceed the basic rate of the consumer's telecommunication provider;
- Prices stated on dedicated sales platforms are total prices, including all statutory taxes and fees;
- Contracts are concluded in Czech or English and are archived in electronic format;
- Payments are accepted via wire transfer or through certified payment gateways specified in the respective interface.
4. WITHDRAWAL FROM CONTRACT & STATUTORY EXCEPTIONS
4.1. Under Section 1829(1) of the Civil Code, consumers generally have the right to withdraw from a distance contract without giving reasons within 14 days of receiving the goods.
4.2. Statutory exceptions where withdrawal is excluded under Section 1837 of the Civil Code:
- Custom-made goods (Section 1837(d)): Goods tailored to the consumer's specific requirements or personalized (e.g. bespoke handmade Belvenila items with custom colors or dimensions).
- Digital content and software (Section 1837(l)): Digital content not supplied on a tangible medium (such as Flowbily software activation keys) provided with the consumer's prior express consent before the expiry of the withdrawal period.
- Sealed hygiene goods (Section 1837(e)): Items sealed for health or hygiene reasons once unsealed by the consumer (selected feeding or infant products).
5. DEFECTIVE PERFORMANCE & STATUTORY WARRANTY UNDER REVISED CZECH LAW
5.1. Rights and obligations regarding defective performance are governed by Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code.
5.2. Under Section 2161(5) of the Civil Code, if a defect manifests within one year (12 months) from delivery, the item is presumed to have been defective upon delivery, unless excluded by the nature of the goods.
5.3. Consumers are entitled to assert rights arising from defects occurring within a 24-month period from delivery (Section 2165(1)). Claims can be submitted electronically to info@belvela.com and are resolved within 30 days.
6. DIGITAL CONTENT & SOFTWARE UPDATES (SECTION 2389a ET SEQ.)
6.1. The provision of Flowbily software is subject to statutory rules on contracts for the supply of digital content.
6.2. The Provider ensures that users receive necessary functional and security updates for the software throughout the duration of the license agreement or for the period a user can reasonably expect (Section 2389e of the Civil Code).
7. ALTERNATIVE DISPUTE RESOLUTION (ADR)
7.1. For out-of-court resolution of consumer disputes arising from contracts with our Company, the competent body is:
Czech Trade Inspection Authority (Česká obchodní inspekce – ČOI)
Central Inspectorate – ADR Department
Štěpánská 567/15, 120 00 Prague 2, Czech Republic
Website: adr.coi.cz | www.coi.cz
Email: adr@coi.cz
7.2. Consumers can also use the Online Dispute Resolution (ODR) platform established by the European Commission: ec.europa.eu/consumers/odr.
8. INTELLECTUAL PROPERTY & GOVERNING LAW
8.1. All website contents, texts, trade marks, product photographs, and software code are the intellectual property of Belvela s.r.o. protected by Act No. 121/2000 Coll. (Copyright Act) and international treaties. Any unauthorized reproduction or dissemination is strictly prohibited.
8.2. These Terms and all related legal relationships are governed by the laws of the Czech Republic.